Training available for staff responding to complaints/concerns
A range of e-learning sessions have been developed to support staff with appropriate training to enable them to respond efficiently and effectively to feedback.
Education and training is essential in order for staff to respond to feedback, comments, concerns and complaints in an appropriate and timely manner.
These courses now live on Green Brain
• Valuing Feedback and Complaints – For all staff
• The NHS Complaints and Feedback Process – For all staff
• Handling Complaints – For Foundation Doctors
• Learning from Complaints – For Clinicians
These courses are relevant for all directly employed NHS staff as well as independent contractors and their staff who provide NHS services
To book: Click on the Green Brain to the right of the screen
