• Pharmacy aims to complete discharge prescriptions within 2 hours of receipt. 

• Complex discharge prescriptions e.g. End of Life, Controlled Drugs, Monitored Dosage Systems; aim to be completed within 3 hours.

• The Ward e-whiteboard will show In Progress when the TTO prescription is being processed and Complete when it is ready in pharmacy.

• The Pharmacy Tracker can also be used to track the progress of dispensing (accessed via Online Systems on the Intranet)

Pharmacy aims to deliver medicines at the following times:

Monday to Friday

• Basingstoke & North Hampshire Hospital: 11:20, 13:20, 15:20 and 17:30

• Royal Hampshire County Hospital: 10:30, 12:00, 14:15 and 16:15

• Controlled Drugs: 14:00
• Controlled drugs required urgently after the porter delivery round must be collected by ward staff from pharmacy

• Between Pharmacy Porter deliveries, ward staff may collect urgent medication from the in-patient pharmacy if it is showing as complete on the e-whiteboard (TTOs) or Pharmacy Tracker (accessed from Online Systems)

Weekends & Bank Holidays

There is a single pharmacy delivery at:

• Basingstoke & North Hampshire Hospital: between 1-2pm

• Royal Hampshire County Hospital: 1pm

PLEASE NOTE that Stock Drugs and Controlled Drugs should only be ordered on Weekends & Bank holidays if there is an urgent clinical need.  Ward staff are asked check stocks of these items on Thursday/Friday to order in preparation for the weekend.

There is NO pharmacy Controlled Drug Delivery at weekends or Bank Holidays, collection of orders will be requested from pharmacy once complete.

• Please use the Drug Stock Locator in the EPR right-click menu under Pharmacy to identify if required medicines are stocked on site

• Please use Medusa in Online Systems for administration advice regarding Intravenous or Intra-musular medicines

• Please discuss with the Site Clinical Manager regarding the need to contact the on call pharmacist 

Associate Director of Pharmacy & Controlled Drugs Accountable Officer: Nichola Jones

Deputy Chief Pharmacist: Taryn Keyser

Clinical Pharmacy Manager:  Joshua McKie

Pharmacy Digital Lead Pharmacist:  Daphne Hitchman

Pharmacy Operations Manager: Sue Carver & Nicola Stockmann

Aseptics & Cancer Services Manager: Sakeb Hussain

• Basingstoke SMT office: ext 43339
• Winchester SMT office:   ext 24182 
• Pharmacy PA office:        ext 43338

Medicines Safety Officer  MSO_HampshireHospitals@hhft.nhs.uk  ext 43345

In-patient Dispensaries 

• Dispensaries Manager  Caroline Willoughby  (Caroline.Willoughby@hhft.nhs.uk)

Please notify the dispensaries manager regarding updates for staff permission to order CDs  

• BNHH Dispensary Senior Support Technician  Sarah Woodward  (Sarah.Woodward@hhft.nhs.uk)
• RHCH & AWMH Dispensary Senior Support Technician  Andrew Deters  (Andrew.Deters@hhft.nhs.uk)

Pharmacy Stores Manager  Claire Webster  (Claire.Webster@hhft.nhs.uk)

Pharmacy Procurement Manager  Dominic Elkins (Dominic.Elkins@hhft.nhs.uk)

Centralised Temperature Monitoring temperature.monitoring@hhft.nhs.uk

If in certain circumstances, you intend to prescribe Novorapid PRN then please document your intentions/treatment plan clearly on JAC. Document when to administer PRN and whether this is to be prescribed on discharge.

NB: To correct hyperglycaemia with insulin, our Trust policy recommends using Novorapid S/C instead of Actrapid S/C due to risk of delayed hypos.

The Pharmacy team will be encouraged to query any prescription where Novorapid has been prescribed as PRN.