The Same Day Urgent Care provision in North and Mid Hampshire sets out services that are able to address non-elective, urgent care needs, rapidly responding within 2-24 hours in the community. These pathways intend to avoid ED or GP attendances and admissions.
See below for info on opening hours, referral criteria and contact details. All services are available across both North and Mid Hampshire unless specified.
Service Type
Offers rapid clinical assessment, diagnosis and treatment by MDTs including advanced practitioners. Patients referred to the service are seen within 2 hours (crisis response) or offered a same day assessment.
Available to 18+ but accessed mainly by 65+
Provided by Southern Health Foundation Trust (SHFT)
Opening Hours
08:00-20:00, 7 days a week
Last referral for same day visits by 18:00
Referral method
Accepting referrals from GPs, 111, 999, ambulances, ED
Clinician to clinician telephone triage
North Hampshire: 0300 121 2579
Mid Hampshire: 0300 121 0875
Contact for more info on service
North Hampshire: Naomi Purdie
Mid Hampshire: Sarah Mercer
Service Type
Offering assessment and urgent response at home for older adults 65+ with falls without injuries via 999 categories 3+4 calls.
Provided by SHFT and SCAS
Opening Hours
08:00-18:00, 7 days a week
Referral method
Accepting referrals from 999 calls and UCR services only.
Contact for more info on service
Service Type
Provision of minor injury service; plain-field X-ray with limited capacity
Treating:
- Minor head, facial and eye injuries
- Foreign body removal
- Fractures
- Bites
- Minor burns
- Wound assessment and closure
- An X-ray facility on site (if required) Mon-Fri from 09:00-17:00, excluding bank holidays
Provided by HHFT
Opening Hours
08:00-17:00, Monday-Friday
Referral method
Accepting referrals from Andover-based GPs, 111, ED
Telephone triage: 01264 835 218
Contact for more info on service
Service Type
Rapid response element for in-hours; 2-hour response for urgent blood tests, symptom management for insulin patients, blocked catheters and bowels.
The Twilight service supports only those already in the community nursing caseload, for task-based nursing support during out-of-hours, particularly for palliative patients.
Provided by SHFT.
Opening Hours
Community Nursing: 08:00-17:30, 7 days a week
Twilight Service: 17:30-23:00, 7 days a week
Referral method
In-hours accepting referrals from GPs, 111, 999, ambulances, ED, patients
Telephone triage, same flextel numbers for in-hours and out-of-hours
North Hampshire: 0300 003 0022
Andover: 0300 121 0171
Winchester: 0300 003 0899
Contact for more info on service
Service Type
Urgent face to face Primary Care needs including patients who need to be seen at home.
Open to all patient types; elderly frail, palliative, house-bound patients are usually prioritised.
Provided by NHUC and PHL
Opening Hours
18:30-08:11, Monday-Friday
00:00-24:00, Saturday-Sunday and Bank Holidays
Referral method
All referrals via 111
Contact for more info on service
NHUC – Simon White
PHL – Roger Bennett
Service Type
Supports anyone (aged 18+) in a self-defined mental health crisis. No exclusion criteria, accepting both known and unknown service users.
Provided by MIND with input from Southern Health Foundation Trust Crisis Team
Opening Hours
18:00-22:00, 7 days a week
Referral method
Accepting referrals from GPs, 111, 999, ambulances, ED, patients
Contact via 0300 303 5772
Location: 3 Vyne Road, Basingstoke, RG21 5NL
Contact for more info on service
Service Type
Supporting nursing, residential, LD and disability homes with acute deterioration. Accepts anybody residing in a nursing, residential or LD home.
Provided by HHFT
Opening Hours
08:00-22:00, 7 days a week
Referral method
Accepting referrals from staff or patients in care homes, ambulances, community nurses
Contact via 0300 772 7765
Contact for more info on service
Service Type
Supporting expediting hospital discharges for patients with heart failure, frailty, COVID and as 1st of Nov 2021, COPD and fractured neck femurs. See more details on the dedicated page.
Provided by HHFT
Opening Hours
COVID ward: 08:00-22:00 / Others: 08:00-20:00, 7 days a week
Referral method
Accepting referrals from specialist services, ED
Contact via 01962 824067
Contact for more info on service
Service Type
Early detection of COVID patients to prevent deterioration. Proactive escalation
Accepts GREEN COVID patients (SpO2 95 -≤98% or any of RR ≤ 20, HR ≤ 90 = NEWS2 0-2 O2 sats1-2% less than baseline (if known)
Provided by Primary Care practices
Opening Hours
08:30-19:00, Monday-Friday
Referral method
Accepting referrals from GPs, 111, 999, ambulances, ED
Contact via 07879 802 700
Contact for more info on service
Service Type
Under 18 with acute episodic illnesses. Offering care to respiratory conditions (chest infection, bronchiolitis), gastro, tonsilitis, fever, viral, suspected and confirmed cases of COVID
Provided by HHFT
Opening Hours
08:00-20:00, 7 days a week
Referral method
Accepting referrals from GPs, ED and known patients in North Hampshire only
Contact via 07785 283846
Contact for more info on service
Service Type
Provides assessment and advice to support self-management of less complex eye conditions
Accepts adults and children (under 16 yrs accompanied by adult) with recent onset / urgent eye conditions.
Provided by Primary Eye Care Service and Local community Optometrists
Opening Hours
09:00-17:00, Monday-Saturday
Referral method
Accepting referrals from GPs, 111, ED, patients
Contact via 0300 303 4922
Contact for more info on service
Service Type
Offers urgent support for any symptoms and psychological, complex social, rehab & family support.
Primary care involvement varies depending on the confidence and complexity of cases.
Provided by the following:
Winchester community: 10 beds at Winchester hospice; Community cover by Countess Mountbatten House (Charity)
Andover: 10 beds at Countess of Brecknock hospice; Community cover by COBH
North Hampshire: Community - proactive team covered by HHFT. Reactive care covered by St. Michael’s hospice
Opening Hours
24/7 consultant telephone cover 3 hospices, HHFT hospitals, Andover and North Hampshire communities.
Winchester community:
Face to face, 09:00-17:00 Monday-Friday (CMH)
Andover:
Face to face, 09:00-17:00 Monday-Friday
Emergency outreach & telephone advice from COBH ward 17:00-09:00
North Hampshire:
Face to face community – Proactive care 09:00-17:00 Monday-Friday. Reactive 09:00-19:00 7 days a week
Telephone from SMH ward 22:00-09:00 7 days a week
Referral method
Contact via:
Winchester Hospital: 01962 825 344
Andover (COBH): 01264 835 288
North: 01256 848 863
Contact for more info on service
