• Pharmacy aims to complete discharge prescriptions within 2 hours of receipt. 

• Complex discharge prescriptions e.g. End of Life, Controlled Drugs, Monitored Dosage Systems; aim to be completed within 3 hours.

• The Ward e-whiteboard will show In Progress when the TTO prescription is being processed and Complete when it is ready in pharmacy.

• The Pharmacy Tracker can also be used to track the progress of dispensing (accessed via Online Systems on the Intranet)

Pharmacy aims to deliver medicines at the following times:

Monday to Friday

• Basingstoke & North Hampshire Hospital: 11:20, 13:20, 15:20 and 17:30

• Royal Hampshire County Hospital: 10:30, 12:00, 14:15 and 16:15

• Controlled Drugs: 14:00
• Controlled drugs required urgently after the porter delivery round must be collected by ward staff from pharmacy

• Between Pharmacy Porter deliveries, ward staff may collect urgent medication from the in-patient pharmacy if it is showing as complete on the e-whiteboard (TTOs) or Pharmacy Tracker (accessed from Online Systems)

Weekends & Bank Holidays

There is a single pharmacy delivery at:

• Basingstoke & North Hampshire Hospital: between 1-2pm

• Royal Hampshire County Hospital: 1pm

PLEASE NOTE that Stock Drugs and Controlled Drugs should only be ordered on Weekends & Bank holidays if there is an urgent clinical need.  Ward staff are asked check stocks of these items on Thursday/Friday to order in preparation for the weekend.

There is NO pharmacy Controlled Drug Delivery at weekends or Bank Holidays, collection of orders will be requested from pharmacy once complete.

• Please use the Drug Stock Locator in the EPR right-click menu under Pharmacy to identify if required medicines are stocked on site

• Please use Medusa in Online Systems for administration advice regarding Intravenous or Intra-musular medicines

• Please discuss with the Site Clinical Manager regarding the need to contact the on call pharmacist 

Associate Director of Pharmacy & Controlled Drugs Accountable Officer: Nichola Jones

Deputy Chief Pharmacist: Taryn Keyser

Clinical Pharmacy Manager:  Joshua McKie

Pharmacy Digital Lead Pharmacist:  Daphne Hitchman

Pharmacy Operations Manager: Sue Carver & Nicola Stockmann

Aseptics & Cancer Services Manager: Sakeb Hussain

• Basingstoke SMT office: ext 43339
• Winchester SMT office:   ext 24182 
• Pharmacy PA office:        ext 43338

Medicines Safety Officer  MSO_HampshireHospitals@hhft.nhs.uk  ext 43345

In-patient Dispensaries 

• Dispensaries Manager  Caroline Willoughby  (Caroline.Willoughby@hhft.nhs.uk)

Please notify the dispensaries manager regarding updates for staff permission to order CDs  

• BNHH Dispensary Senior Support Technician  Sarah Woodward  (Sarah.Woodward@hhft.nhs.uk)
• RHCH & AWMH Dispensary Senior Support Technician  Andrew Deters  (Andrew.Deters@hhft.nhs.uk)

Pharmacy Stores Manager  Claire Webster  (Claire.Webster@hhft.nhs.uk)

Pharmacy Procurement Manager  Dominic Elkins (Dominic.Elkins@hhft.nhs.uk)

Centralised Temperature Monitoring temperature.monitoring@hhft.nhs.uk

If in certain circumstances, you intend to prescribe Novorapid PRN then please document your intentions/treatment plan clearly on JAC. Document when to administer PRN and whether this is to be prescribed on discharge.

NB: To correct hyperglycaemia with insulin, our Trust policy recommends using Novorapid S/C instead of Actrapid S/C due to risk of delayed hypos.

The Pharmacy team will be encouraged to query any prescription where Novorapid has been prescribed as PRN.

HHFT upgraded to a new medication management system called WellSky in 2021 to replace JAC.  The new-look system includes an improved view of drug charts and allows simultaneous access to patient records. This is accessed via the EPMA icon on the desktop.

Quick and easy eLearning ia available on GreenBrain.  This training is essential to avoid potential prescribing errors and must be completed in order for you to prescribe or administer medication.  There are also Super Users in clinical areas, who can provide dedicated training and support to wards. 

If you have any questions, please contact Daphne Hitchman Daphne.Hitchman@hhft.nhs.uk